Smart Home Security Package With Keyless Smart Lock with Handle & Wifi Security Video Doorbell & Wifi Gateway

Q: Do I have to drill holes in my door?
A: Yes, you need to drill holes to install it.

Q: How long do the batteries normally last before needing replaced?
A: Based on your question, in usual it can be use more than 50000 times purchase about 5-8 months.

Q: Does the inside handle also lock or only the outside handle?
A: This auto locks. So, it’s always locked from the outside. There is no lock inside.

Q: Hi, can this smart lever turn off the auto-lock function? How?
A: Based on your question, please kindly note that customers could turn on/off the auto-lock function in the APP.
Here is step for your reference: login your APP account>settings>auto lock>turn on/off.

Q: Are there really five ways to unlock this lock?
A: Yes, there are five ways to unlock this door knob lock.
Advanced 5-in-1 Keyless Entry Smart Door Lock: Fingerprint + Passcode + IC + Smartphone + Key.
Set up fingerprint passcode in home, bringing you a fast & best secure recognition system.

Q: Is this weatherproof?
A: Yes, it is weatherproof.

Q: What size batteries do you need? AA or AAA
A: SMONET Handle Smart Lock worked with 4*AA battery. Hope the answer is great for you.

Q: Are the keys on the keypad randomized?
A: The keys are customized for the lock.

Q: I do not want to use generated passcode in TTLock app or Sciener App. how to set my own code like 12345678?
A: SMONET Handle Smart Lock can set your own code.
Setting Admin Passcode Via App:
TTLock or Sciener App - Settings - Basics - Admin Passcode Via keypad. And then you can set your passcode as you wanted.

Q: What is the limit to the number of unique passcodes that it can hold?
A: Thanks for your asking about Smonet Smart Deadbolt Door Lock. It is better to set the passcode 6-9 digits.

Q: What is the exterior dimension, from door surface to handle (projection)?
A: Thanks for your asking about Smonet Smart Deadbolt Door Lock. Product dimension: 6.22 x 2.65 x 1.21 inches

Q: Is a log kept on who enters the door and what time they use their code or ID?
A: Yes, you can check it on the APP.

Q: Door handle flip for right or left swing door
A: If needed, you can change the handle direction.

Q: Can I add multiple fingerprints for my office?
A: Yes, you can add more fingerprints on the lock.

Q: In case of the Wifi stopped work, any impact to open the door?
A: You can open the door with physical key.

Q: Can I change the password without being in the house?
A: You can download the app and open it go to Passcodes-click on the lock- you can edit it in ''passcode".

Q: If I lost the key, and it’s out of battery, what should I do?
A: A micro USB can directly power the lock and activate the keyboard. Charging it via the ports under the lock.

Gateway Q&A

Q: Will this work with a lockly door lock?

A: This is G2 gateway, it works work with the SMONET smart lock and works with other brands' product compatible with TTLock App or Sciener App, and it doesn't work with z-wave.

Q: Will this work for two door locks or do I need one for each?

A: One gateway can pair two locks or more than two locks. The radius of the gateway signal should be 15 meters.（No barriers）The distance between the smart lock and the gateway should be within 10 meters.

Q: What is the range coverage?

A: Regular Bluetooth coverage, apx 30 feet unobstructed.

Q: I'd like to unlock my smart lock if I'm not home. Will the gateway allow me to do this?

A: Based on your question, please kindly note that yes, it allows you to control your smart lock remotely. Please add it in TTLock or Sciener App (the smart lock should be added in TTLock or Sciener App) and you could unlock/lock it remotely on your phone APP.

Q: Can it work in TTLock or Sciener App?

A: Based on your question, please kindly note that yes, it could work in TTLock or Sciener App. Besides, it could work with the smart lock which could pair to TTLock or Sciener App.

Q: Is this gateway compatible with Alexa or Google Home?

A: Based on your question, please kindly note that yes, it could compatible with Alexa and Google home.

Q: How can I power on? Via an adapter?

A: Based on your question, please kindly note that yes, please power on it via a USB adapter. The package will show you a USB adapter.

Q: How to connect it to my lock?

A: Based on your question, kindly please pair this gateway to TTLock or Sciener App. If you lock is also paired in TTLock or Sciener App, then you could lock/unlock it remotely on phone APP. No need to connect the gateway to smart lock directly.