All-Inclusive 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Smonet will process your refund.

* Returns must include all accessories.

* Items must include original packaging.

*For non-quality-related warranty claims, the buyer is responsible for shipping costs. Smonet Robot will only refund the cost of the product itself.

* Returns may be rejected if items do not include all accessories or the original package.

Warranty Claims for Quality-Related Issues

Smonet‘s limited warranty is restricted to the country of purchase.

Smonet support to replace the brand new machine within 30 days from the date of purchase. Warranties on all replacements follow the same warranty timeframe as the original defective item.

If the order is out of warranty, Smonet provides a Hassle-Free paid out-of-warranty service.

Warranties on products are void after having been fully refunded.

Warranty Period (Months): 1-Year Replacement, 2-Year Warranty

Return Steps:

1. Contact Us– Contact us with your question and proof of purchase.
2. Confirm– Please wait for our confirmation. Once we’ve confirmed your information, we’ll provide you will a return label.
3. Return– Please use your return label to ship back your product. Once completed, please email us your return shipping tracking number.
4. Refund– After we’ve received your return tracking number we will arrange your replacement/refund.

Warranty Claims for Non-Quality-Related Issues

Smonet not be allowed to refund the order for the non-quality issue after 30 days from the date of delivery.

Process:

* The buyer must provide proof of purchase from Authorized Sales Channels.

* Smonet Robot will document what steps the buyer took to troubleshoot the problem, if any, with the product.

* The defective item is returned for quality inspection.

* The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.

Valid proof of purchase:

* Order number from the official website the purchases were made or order number from Smonet‘s authorized reseller.

* Sales invoice.

* Dated sales receipt from an authorized Smonet reseller that shows a product description and sale price.

Please note that more than one type of proof of purchase may be required to process a warranty claim.

Shipping must be covered by the buyer if…

* Returning items for reasons other than a defect.

* The country the item was purchased in differs from the country the warranty claim is being filed.

* Accidental return, such as personal items, or incorrect products.

* Returning items were claimed defective but found by Smonet quality control to be in proper working condition.

* Returning defective items in international shipping.

Not Covered Under Warranty:

* Products without sufficient proof of purchase.

* Lost or stolen products.

* Items with expired warranties.

* Non-quality-related issues.

* Repairs through 3rd parties.

* Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.

* Purchases from unauthorized or personal resellers.

(Smonet Robot also provides out-of-warranty service; for any issues, please contact support@smonet.com )

Smonet is not liable for:

* Loss of data incurred from the use of Smonet products.

* Personal items mistakenly shipped to Smonet.