SR5/SR5 Pro Pool Skimmer
After Sales Support
For more video tutorials, please visit our [YouTube playlist].
Automatic Robotic Pool Skimmer FAQ
robotic pool skimmer FAQ
Missing Charger/ Package Came without a Power Cord
Please check with the white foam in the box, the charger should be in that place, please see the attachment 1 or 2.
Solar Power does not Work
When the machine’s battery level is below 20%, the machine will enter standby mode. When the solar energy is charged to 80%, the machine will automatically run.
Machine is unable to collect leaves, which can easily float out
Please check if the installation is correct. If the water flow is not fluctuant, there is rarely a situation where debris would overflow.
Should clear round disc be on or off and what is it for?
It is used for put in cleaner like disinfectant/cleaner.If not in use, you can remove the part or ignore it.
solar pool skimmer Installation
SR5 Solar Pool Skimmer Radar Felt Off
Here is an operational video guide:
How to use a charger to charge a machine
Please match the markings 1 and 2 on the charger to the charging ports 1 and 2 on the machine.
Here is an operational video guide:
Warranty Policy Information
Explore our warranty details to understand the coverage and actions that may invalidate your warranty.
Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Smonet will process your refund.
- Returns must include all accessories.
- Items must include original packaging.
- For non-quality-related warranty claims, the buyer is responsible for shipping costs. Smonetwill only refund the cost of the product itself.
- Returns may be rejected if items do not include all accessories or the original package.
Refund requests submitted more than 30 days after the purchase cannot be processed by Smonet.
Return Process
- Contact Us – Please contact us with your inquiry and provide proof of purchase via our customer service email: aftersaleservice@smonet.com.
- Confirmation – Await our confirmation. Upon verification of your information, we will provide you with a return label.
- Return – Use the provided return label to ship the product back to us.
- Refund – Once we receive your returned product, we will process the refund.
Warranty Service Process
- Fault Reporting: Please contact us via customer service hotline at +1 (888) 308 5626 or email us at aftersaleservice@smonet.com, providing the order number of the purchased product and a description of the fault.
- Fault Confirmation: Our customer service team will confirm the cause of the fault as soon as possible after receiving your report.
- Replacement: If the issue is confirmed to be within the warranty scope, we will arrange for a free replacement service.
Warranty Period
- Smonet provides a 12-month warranty for products and accessories.The warranty period starts from the date of purchase.
- If you register as a member on our official website, you will enjoy an extended one-year warranty.
Warranty Claims
- Smonet’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
- This warranty only applies to the original consumer user of the Products as long as the Original User occupies the residential premises upon which the Product was originally installed. Except where prohibited by law, this warranty is not transferable.
- Warranties on products are void after having been fully refunded.
- SMONET shall not be obligated or liable for labor or other costs related to installation, repair or replacement of a SMONETproduct, or for loss of, or damage to any material which is not sold by SMONET.
- Even after the warranty period has expired, Smonet continues to provide after-sales support services.
Warranty Coverage
- Product Quality Issues: During the warranty period, if any faults arise due to manufacturing defects or material issues, we will provide free replacement services.
- Parts Replacement: During the warranty period, if any parts are damaged due to product quality issues, we will provide free replacement services.
Exclusions from Warranty
- Non quality-related issues(after 30 days of purchase)
- Damage Due to Misuse: Damage caused by improper use, unauthorized disassembly, modification, or failure to follow the instructions.
- Natural Disasters: Damage caused by natural disasters such as lightning strikes, floods, or earthquakes.
- External Factors: Damage caused by external power issues, voltage instability, or incompatibility with other devices.
- Consumables: Items such as batteries and filters, which are considered consumables, are not covered under the warranty.
- Transportation Damage: Damage incurred during transportation must be addressed with the logistics company.
- Product lost or stolen
- Repairs through 3rd parties
- Product purchased from unauthorized or individual dealers
Smonet is not liable for:
- Loss of data incurred from the use of Smonet products.
- Personal items mistakenly shipped to Smonet.
How To Contact Us
Customer Service
- Service Hours
- Monday to Friday and Sunday: 00:00 – 04:00, 11:00 – 24:00 (EST)
- Saturday: 00:00 – 04:00, 19:00 – 24:00 (EST)
